FULFILLMENT POLICY
RESERVATION CONFIRMATION
The rate presented on your reservation confirmation is intended to serve as a good-faith estimate of the cost of service based on the information provided at the time of booking and is not intended to represent the actual cost of the trip. Wait time, taxes, extra stops, or additional services may change your rate. Final charges will reflect actual usage. Reservations may incur a mileage charge. Rates are subject to change without notice. All Stars Rides and Logistics LLC is not responsible for services delayed or not rendered due to weather or other circumstances beyond its control.
CHANGES AND CANCELLATIONS
We understand changes or cancellations to travel plans can be abrupt or without reason. Be sure to give us adequate notice, and we’ll see you next time. Changes or cancellations for reservations can be submitted by email to erickpc@allstarridesandlogistics.com, or by calling us directly at 718-844-9129, Changes/cancellations require twenty-four (24) hours advance notice, in international markets Please take into consideration that TIME ZONE for the respective market. The cancellation policy adheres to the actual PICKUP TIME within each individual need. This is considerably important in determining possible late cancellation charges. Customers who fail to provide adequate notice of either trip reservation changes or cancellations, as referenced above, will be billed the full fare. Please be advised that the cancellation policy can vary for buses, minibusses, and event-related bookings.
No-shows: A reservation is considered a “No Show” if the passenger cannot be located or contacted within (a) one (1) hour for airport pickups (time begins when passenger’s plane lands) or (b) thirty (30) minutes at other pickup locations. For all No-Shows, the full trip fare will be charged. To avoid this charge, or if you are having trouble locating your chauffeur, we advise you not to leave the pick-up location on your reservation without first contacting All Stars Rides and Logistics at 718-844-9129.
BILLING
ALL RESERVATIONS ARE BILLED IN US DOLLARS.
Deposit of Service: Thirty-six hours prior to your trip, All Stars Rides and Logistics will request a charge of your credit (with authorization form), debit, or wire transfer for 50% of the estimated total of your reservation confirmation. Your trip may be canceled if we cannot collect the deposit of service from the provided payment information before your trip.
Final total: The final trip total is calculated after the vehicle finishes at drop off, payment information for the final total will be collected within 48 to 72 business hours after the completion of the trip. If you do not receive a final receipt, please contact us at erickpc@allstarridesandlogistics.com